1. Cancellation
You may cancel a subscription or paid service from the relevant account or billing area before the next renewal date. Cancellation stops future renewals; access normally remains available until the end of the period already paid for. One-time purchases and completed service orders cannot be cancelled after delivery has started unless an exception below applies.
2. Refund eligibility
Refund requests should be submitted through the Helpdesk with the order, invoice, or transaction reference. Eligible refunds may include duplicate charges, an unauthorised payment confirmed by our review, or a service that could not be delivered due to a platform-side issue. Approved refunds are returned to the original payment method.
3. Exceptions and non-refundable items
Consumed credits, completed downloads, delivered digital assets, used plugin services, taxes, and fees charged by a payment provider are generally non-refundable. Where consumer law gives you additional rights, those rights remain unaffected. We may consider exceptional cases based on the facts and supporting information provided.
4. Review and processing time
We review complete refund requests within 5 to 10 business days. If approved, your payment provider may take additional time to show the credit. We may request verification details to protect the account and prevent fraudulent refund claims.
5. Contact us
For cancellation help or a refund request, contact the platform Helpdesk and include your registered email, purchase details, and a short explanation. Do not send full card numbers or passwords.